Asset Manager

Permanent employee, Full-time · London, Site Based

The role

The successful candidate will have direct responsibility and ownership of a portfolio of multi-let industrial estates within the region. They will help deliver asset management initiatives to maximize income and value of these assets.

Role within the team

You will form part of our in-house Asset Management Team and will work closely with several other roles in the business:

Collaborate with our sales and marketing team to implement bespoke marketing strategies for specific spaces
Work alongside our team of Customer Engagement Managers (CEMs) to assign and conclude transactions
Liaise with our in-house accounts and credit control team to ensure effective income management
Work closely with our Property Management partners to ensure effective day to day management of our assets; including handling of customer queries, service charge expenditure, budget approval and site presentation
Work with other external partners including Letting Agents, LL&T Surveyors, Solicitors, Regional Facilities Managers and Building Surveyors

Responsibilities

Deliver the asset strategy to ensure all new letting opportunities or existing lease events are picked up and executed in a timely manner. These will be handled directly or with the support of our team of Customer Engagement Managers (CEMs) or third-party agents and surveyors. Lease events include lease renewals, rent reviews, lease re-gears, surrenders and end of lease dilapidations
Maximize efficient use of our space and minimize void risk by building and maintaining strong relationships with new and existing customers to ensure that we are alive to their requirements such as changing occupational needs or demand for additional space and services. Support customer applications for consent to assign or sublet space as well as unit alterations and other general customer requests
Appraising and implementing value-add asset management initiatives to enhance the value of our space. These will range from small to mid-level OPEX and CAPEX projects to include routine repairs and maintenance, refurbishments and providing support for minor works schemes. Ensuring that these projects are delivered on time and that best value has been achieved
Supporting the formulation of annual budgets and monitoring performance. Responsibility for specific asset P&Ls to ensure that our assets operate efficiently and deliver performance in line with business plan
Benchmarking asset performance using our asset management platform based on key metrics such as income performance to ERV, occupancy, expenditure and ESG targets. Helping the wider Asset Management team meet KPI’s as well as maintaining high quality lease and property data for new and existing assets
Support with marketing and brand promotion to ensure assets meet our company standards as well as promoting the Industrials brand by offering exceptional service to our Customers

Skills and Experience

MRICS qualified. - c.3-5 years PQE
Previous experience in property and asset management – ideally within the industrial or logistics sector
Good geographical knowledge of the North of England and Wales
Proficient with all main applications in the MS Office environment. Experience in using CRM systems would be beneficial
A UK Driving Licence is essential

Key candidate attributes

A strong work ethic and tenacity to get the job done in a timely manner and to a high standard
The ability to thrive in a fast-paced environment and juggle priorities effectively
A team player who can work professionally with a wide range of 3rd party service providers
A strong understanding of Landlord and Tenant legislation and the ability to apply this knowledge to occupational scenarios
An ability to read and interpret leases and other legal documentation
Excellent communication and negotiation skills
A pro-active attitude to conduct frequent face-to-face customer meetings
Strong attention to detail
Good dispute resolution skills and an understanding of the importance of customer service
Willingness to travel frequently
Willingness to work with new technologies to improve the business’ operational efficiency

Apply for this job

About us

At Indurent, our mission is to serve our customers by providing space for success where they can work, flourish and grow. We do this by leveraging our customer-first approach, our fantastic team and strong operating platform across the whole of the industrial and logistics spectrum in the UK, from multi-let industrial estates in urban areas up to large logistics assets in strategic transport hubs. We also develop best-in-class industrial and logistics properties which incorporate the latest sustainability technology, provide highly efficient and low-carbon warehousing solutions for our customers.

At Indurent, we strive to excel at everything we do, but we believe our greatest strengths are:

Our Customer First Approach
- We listen to our customers so that we genuinely understand and meet their needs. We strive to be there when they need us, and to make our interactions as frictionless as possible, resulting in a differentiated customer experience which add tangible value.

Our ‘Indurent Hive’ Technology Platform
- We have invested in a technology-driven, market-leading operating platform called Indurent Hive to support the digitalisation of our business and drive our customer experience. The platform covers all elements of our business, from marketing through to leasing, and from property management through to finance. We use it to deliver value and growth opportunities for all our stakeholders.

Our empowered People
- We have the right people in the right roles. They have clarity of purpose and enjoy working in a dynamic environment which is both challenging and rewarding. We believe in the importance of investing in our people through ongoing training and professional development. We are:
  - Accountable: we act with integrity, take responsibility for our actions and we are committed in everything we do.
  - Dynamic: we are relentless, and we are agile.
  - Curious: we are always learning, open to change and we are innovative.
  - Collaborative: we win and lose as a team, listen to understand and we provide a high challenge, high support working environment.
  - Fair: we treat others as we wish to be treated, we are honest, respectful and we do the right thing.

We Pay it Forward
- We have market leading, high-quality buildings where our customers and local communities can flourish. We prioritise health, wellbeing, sustainability and our net carbon reduction and we are a force for good through our charitable work, commitment to diversity and inclusion and to working with a responsible supply chain. We believe in making a better world for future generations and take responsibility for our actions.

Our Committed Capital
- We are longstanding investors in the UK industrial and logistics market with a UK wide platform and excellent track record of performance. We are fully aligned with Blackstone, our capital partner, and together we have a strong conviction towards investing in UK industrial and logistics.

Following the integration of Industrials REIT and St Modwen Logistics in June 2024, Indurent is one of the UK’s largest owners of industrial and logistics property, with over 25m sq ft of warehouse space and more than 2,000 customers. We have big ambitions and aspirations, and with the backing of our owner, Blackstone, we expect to double the size of the business over the next 3-5 years.

We are always looking for talented individuals to join the Indurent team who can help us achieve our goals and aspirations. We would love to hear from you if that might be you.