Regional Facilities Manager - South

Permanent employee, Full-time · Site Based, London

The role

We are looking to hire a full-time Regional Facilities Manager to work within the growing Facilities Management (FM) team and specifically reporting to the Senior FM. The role is key to the strategic management plan of the company and will focus on 15-20 Multi Let Industrial properties across a region. The primary focus will be to improve communication and service delivery to each of the properties, engaging with suppliers, occupiers and Asset Management to provide service excellence.

Responsibilities

Asset Value

To maintain an awareness of and report to the Line Manager all operational issues that may impact on the value of the properties.

Budgets

Be responsible for drafting the service charge budgets relating to the properties under management, relating to all services included but not limited to external grounds maintenance, external cleaning, pump maintenance, CCTV & access control, security services, drainage, fabric and H&S works etc.
Undertake regular monitoring of the budget provisions and capture variance reporting on current and planned expenditure to ensure monies are used effectively and carefully, delivering end of year on budget.
Raise Purchase Orders for works and authorize invoices for payment.
Work with internal and external parties to develop a minor & major works strategy plan for future works.
Draft minor works specifications and seek comparison costs, analysing those estimates for best value maintaining a cost-effective solution.

Contractor Management

Meet with key contract managers to drive performance across hard and soft service lines including the review of minutes, action plans and KPIs.
To monitor and report on the performance of service contractors and take such action as is appropriate.
Ensure all suppliers adhere to policies and procedures, conversant with risk and have updated and effective assignment instructions or maintenance plans.
Obtain and analyse compliance and performance reports from all suppliers including environmental reporting in line with the company’s ESG strategy and wider ISO14001 requirements.

Property Maintenance

Identify key areas where maintenance planning is required, engage and liaise with 3rd party consultants and suppliers to prepare a planned preventative maintenance schedule.
To compile and maintain all plans and drawings for the portfolio of properties.
To assist and ensure that all plant and equipment (including fire equipment) are tested and maintained in accordance with the manufacturer’s specifications; to keep records of testing and all relevant certificates.
Regular inspections of all parts of the building, both common and tenant’s demise on occasion.
Responsibility for energy and water management, reducing utilities consumption and increasing water efficiency, improving and monitoring waste minimisation and recycling.
To procure, instruct and manage minor works as required.
In accordance with the property strategy, work with the asset management team to develop a unit hand-back specification of works, procure and project manage as appropriate to ensure swift letting turn-around.

Tenant Liaison

To create and maintain good relationships with tenants.
To compile and maintain accurate tenant contact information.
Build positive relationships with all tenant contacts and hold regular interaction meetings to ensure a high level of customer care
Assist with the compilation and issue of occupier satisfaction studies.

Health, Safety and Risk Management

To organise and co-ordinate site work with the minimum risk to health and safety and to comply with legislation, codes of practice, policies and procedures.
Be conversant with the requirements of the Health and Safety at Work Act 1974 and associated legislation including water hygiene, asbestos and working at height.
To manage all Health and Safety matters in the building as required, utilising the company H&S system and other record/management system(s), ensuring full compliance.
To ensure that maintenance and building work on site is limited to trained, authorised employees, approved and competent contractors.
To assist and ensure that the necessary permissions, insurances, method statements and risk assessments are in place before actual work commences and that these are adhered to.
Controlling statutory compliance, legislative compliance and best practice.
To ensure that works designated as high risk are controlled by an effective permit to work system
In the event of an accident or dangerous occurrence assist and ensure that temporary measures are taken to make the area safe, then ascertain the circumstances of the incident and report to the Head of FM and Enforcing Authority where appropriate.
Ensure recording of all accidents, incidents and dangerous occurrences and complete reports in accordance with the company’s policy
To co-operate with the visits made by consultants and auditors appointed.

Reporting

To provide regular reports to the line manager on all aspects of portfolio performance, existing risks and viable, robust solutions.
To ensure the collection of accurate and relevant data relating to performance of contractors and provision of analysis as and when required.
Provision of regular business case proposals for any CAPEX works or service chargeable projects.

Skills and Experience

Essential requirements

IOSH
Experience working in a fast paced environmental
Conversant with Customer Service Initiatives
Competent understanding of H&S legislation incl; Gas Regulations, Electricity at Work, Permit to Work etc.
Budget management experienc
Articulate and excellent written and verbal communicator
Strong and compassionate people manager
Practically minded
Good IT skills
Ability to work in a small and busy office
Willingness to act as an emergency contact
A UK driving licence is essential

Desirable requirements

A recognised qualification in building or facility management.
Previous working engineering background
Knowledge of building contract management
Understanding of commercial leases and contract law

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About us

At Indurent, our mission is to serve our customers by providing space for success where they can work, flourish and grow. We do this by leveraging our customer-first approach, our fantastic team and strong operating platform across the whole of the industrial and logistics spectrum in the UK, from multi-let industrial estates in urban areas up to large logistics assets in strategic transport hubs. We also develop best-in-class industrial and logistics properties which incorporate the latest sustainability technology, provide highly efficient and low-carbon warehousing solutions for our customers.

At Indurent, we strive to excel at everything we do, but we believe our greatest strengths are:

Our Customer First Approach
- We listen to our customers so that we genuinely understand and meet their needs. We strive to be there when they need us, and to make our interactions as frictionless as possible, resulting in a differentiated customer experience which add tangible value.

Our ‘Indurent Hive’ Technology Platform
- We have invested in a technology-driven, market-leading operating platform called Indurent Hive to support the digitalisation of our business and drive our customer experience. The platform covers all elements of our business, from marketing through to leasing, and from property management through to finance. We use it to deliver value and growth opportunities for all our stakeholders.

Our empowered People
- We have the right people in the right roles. They have clarity of purpose and enjoy working in a dynamic environment which is both challenging and rewarding. We believe in the importance of investing in our people through ongoing training and professional development. We are:
  - Accountable: we act with integrity, take responsibility for our actions and we are committed in everything we do.
  - Dynamic: we are relentless, and we are agile.
  - Curious: we are always learning, open to change and we are innovative.
  - Collaborative: we win and lose as a team, listen to understand and we provide a high challenge, high support working environment.
  - Fair: we treat others as we wish to be treated, we are honest, respectful and we do the right thing.

We Pay it Forward
- We have market leading, high-quality buildings where our customers and local communities can flourish. We prioritise health, wellbeing, sustainability and our net carbon reduction and we are a force for good through our charitable work, commitment to diversity and inclusion and to working with a responsible supply chain. We believe in making a better world for future generations and take responsibility for our actions.

Our Committed Capital
- We are longstanding investors in the UK industrial and logistics market with a UK wide platform and excellent track record of performance. We are fully aligned with Blackstone, our capital partner, and together we have a strong conviction towards investing in UK industrial and logistics.

Following the integration of Industrials REIT and St Modwen Logistics in June 2024, Indurent is one of the UK’s largest owners of industrial and logistics property, with over 25m sq ft of warehouse space and more than 2,000 customers. We have big ambitions and aspirations, and with the backing of our owner, Blackstone, we expect to double the size of the business over the next 3-5 years.

We are always looking for talented individuals to join the Indurent team who can help us achieve our goals and aspirations. We would love to hear from you if that might be you.

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We are looking forward to hearing from you!

Thank you for your interest. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to jobs@indurent.com