The role
We are looking to hire a full-time Credit Control Clerk to join at an exciting time of our business growth. You will work within the Property Accounts Team and will be a strong and self motivated individual with excellent organisational and communication skills. You will be meticulous with a keen attention to detail and will strive to continuously improve systems and processes as well as being experienced in processing income received and having the responsibility to manage your own portfolio, under which a high volume of debtor calls is required along with great customer service skills. Having the ability to work well as part of a wider team engaging with
our customers, Asset Management and Customer Engagement teams, providing an excellent service is essential to this role.
Responsibilities
The below details the main tasks that the clerk is responsible for, but not limited to:
- Monitoring and driving down internal KPI’s
- Reducing outstanding debtors balance
- Adhering to Indurent Credit Control Policy
- Regular ledger reviews with Asset Manager
- Chasing payment using telephone/email
- Dealing with and resolving tenant queries
- Dealing with and resolving cash allocation queries
- Provide information to assist with the instructing of debt collection agencies
- Recommending action on recovery of problem tenants’ debt
- Management of query resolution, chasing colleagues where required
- Monitor and report on aged debtors as and when required
- Develop and maintain active communication both within the Property Accounting Team and all internal departments
- Daily Banking – Processing of online receipts and cheques (if required)
- Suspense Account Management
About us
At Indurent, our mission is to serve our customers by providing space for success where they can work, flourish and grow. We do this by leveraging our customer-first approach, our fantastic team and strong operating platform across the whole of the industrial and logistics spectrum in the UK, from multi-let industrial estates in urban areas up to large logistics assets in strategic transport hubs. We also develop best-in-class industrial and logistics properties which incorporate the latest sustainability technology, provide highly efficient and low-carbon warehousing solutions for our customers.
At Indurent, we strive to excel at everything we do, but we believe our greatest strengths are:
- Our Customer First Approach
- We listen to our customers so that we genuinely understand and meet their needs. We strive to be there when they need us, and to make our interactions as frictionless as possible, resulting in a differentiated customer experience which add tangible value.
- Our ‘Indurent Hive’ Technology Platform
- We have invested in a technology-driven, market-leading operating platform called Indurent Hive to support the digitalisation of our business and drive our customer experience. The platform covers all elements of our business, from marketing through to leasing, and from property management through to finance. We use it to deliver value and growth opportunities for all our stakeholders.
- Our empowered People
- We have the right people in the right roles. They have clarity of purpose and enjoy working in a dynamic environment which is both challenging and rewarding. We believe in the importance of investing in our people through ongoing training and professional development. We are:
- Accountable: we act with integrity, take responsibility for our actions and we are committed in everything we do.
- Dynamic: we are relentless, and we are agile.
- Curious: we are always learning, open to change and we are innovative.
- Collaborative: we win and lose as a team, listen to understand and we provide a high challenge, high support working environment.
- Fair: we treat others as we wish to be treated, we are honest, respectful and we do the right thing.
- We Pay it Forward
- We have market leading, high-quality buildings where our customers and local communities can flourish. We prioritise health, wellbeing, sustainability and our net carbon reduction and we are a force for good through our charitable work, commitment to diversity and inclusion and to working with a responsible supply chain. We believe in making a better world for future generations and take responsibility for our actions.
- Our Committed Capital
- We are longstanding investors in the UK industrial and logistics market with a UK wide platform and excellent track record of performance. We are fully aligned with Blackstone, our capital partner, and together we have a strong conviction towards investing in UK industrial and logistics.
Following the integration of Industrials REIT and St Modwen Logistics in June 2024, Indurent is one of the UK’s largest owners of industrial and logistics property, with over 25m sq ft of warehouse space and more than 2,000 customers. We have big ambitions and aspirations, and with the backing of our owner, Blackstone, we expect to double the size of the business over the next 3-5 years.
We are always looking for talented individuals to join the Indurent team who can help us achieve our goals and aspirations. We would love to hear from you if that might be you.
